Patient Access Coordinator

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care.

In this role, you’ll serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience. You’ll play a key role in maintaining accurate information, supporting clinic operations, and facilitating communication between patients and care teams.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace four years in a row, including 2025!

Clinic Address

5937 Donnelly Ave

Fort Worth, Texas 76107

Training Location: Dallas Clinics

What You Will Get

In addition to the standard benefit offering, you can expect to receive

Competitive compensation with ability to earn performance-based incentives

Professional development through strategic internal platforms

Opportunity for career progression with a nationwide physical therapy practice

Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)

Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Coordinator

Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.

Handle payments, explain financial responsibilities, and maintain accurate daily financial records.

Support clinic operations by managing phones, schedules, referrals, and EMR documentation.

Deliver a positive patient experience by assisting with questions and addressing concerns professionally.

Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.

Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.

Assist with clinic operations, special projects, and provide coverage support as needed.

Required Skills & Abilities

Strong communication and customer service skills.

Ability to multitask and prioritize effectively in a busy clinic environment.

High level of accuracy and attention to detail.

Ability to collect payments and discuss financial responsibility confidently.

Proficiency in Microsoft Office and comfort using multiple software systems.

Professional, empathetic, and patient-centered approach.

Ability to follow workflows, protocols, and compliance requirements.

Strong problem-solving and conflict-resolution skills.

Ability to work independently and as part of a team.

Qualifications

At minimum, a High School or GED diploma.

Schedule

Full Time

Monday-Friday, 40 hours/wk

Clinic Hours 7 am - 7 pm

Compensation

Pay Range: $19-22/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

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