Group Sales Coordinator-InterContinental Los Angeles Downtown

About Us

Do you see yourself as a Group Sales Coordinator? What's your passion? At IHG

we're interested in YOU. We employ people who apply the same amount of care and

passion to their jobs as they do their hobbies - people who put our guests at

the heart of everything they do. And we're looking for more people like this to

join our friendly and professional team.

As the world’s largest family of luxury hotels, we all take great pride in being

genuine ambassadors of the InterContinental® brand. Shaped by decades of

international know-how and local insights, our passion for luxury travel spans

cultures and customs. Inspiring us to create warm and sophisticated experiences

for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace

every opportunity to give our guests a personal and enriching experience. If

you’d like to embrace a wider world of experiences and opportunities, we’d like

to welcome you to the world’s most international luxury hotel brand.

InterContinental Los Angeles Downtown is located in the Wilshire Grand building,

standing 73 stories tall in the core of Downtown’s historic, entertainment,

financial, arts, and sports districts. Ideally placed at the heart of the

revitalized, energy-charged urban center of the United States’ second-largest

city, the hotel provides first-class hospitality that seamlessly intertwines

with the fabric of the burgeoning Downtown area.

Your Day to Day

Coordinate services for clients and in-house guest and provide administrative

and sales support for the department.

Duties and Responsibilities

Financial Returns

• Respond to client calls and special requests and obtain final details, dates,

times, and hotel room and meeting room requirements. Regularly follow-up with

clients and maintain accurate and updated information.

People

• Promote teamwork and quality service through daily communication and

coordination with other departments. Coordinate details with other

departments such as VIP amenities, special requests, or other service needs

or special handling.

Guest Experience

• Resolve requests and/or complaints to the satisfaction of the guest; inform

supervisor of major problems, complaints, disturbances or dissatisfied

clients.

Responsible Business

• Perform administrative duties such as typing proposals, letters, contracts,

etc. Collect data, update data-bases, and complete departmental monthly

reports.

• May coordinate outside vendor services needs (floral displays, audio/visual,

etc.) where appropriate. Regularly follow-up to ensure set-up requirements

meet client needs.

• Perform other duties as assigned (guest room tours, property tours, special

guest requests, maintaining calendars, answering phones and routing to

appropriate sales staff, handling of mail, faxes, etc.)

What We Need From You

High School diploma or equivalent plus 1 year experience in a sales/catering

office or related field. Some College preferred. Must speak fluent English.

This job requires ability to perform the following

• Frequently standing up and moving about the facility
• Type at least 50 wpm; proficient PC computer skills Carrying or lifting items

weighing up to 25 pounds

• Communicating with customers, employees, and third parties
• Use a keyboard to generate correspondence, reports, etc.
• Handling objects, products and computer equipment

Other

• Communication skills are utilized a significant amount of time when

interacting with clients and guests.

• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

What We Offer

The hourly pay range for this role is $28.00 to $31.00; This range is only

applicable for jobs to be performed in at the InterContinental Los Angeles

Downtown Hotel. This is the lowest to highest pay scale we in good faith believe

we would pay for this role at the time of this posting. We may ultimately pay

more or less than the posted range, and the range may be modified in the future.

An employee’s pay position within the pay range will be based on several factors

including, but limited to, relevant education, qualifications, certifications,

experience, skills, seniority, geographic location, performance, shift, travel

requirements, sales or revenue-based metrics, and business or organizational

needs.

In return we'll give you a competitive financial and benefits package which can

include healthcare and dental coverage, disability and life insurance, and a

matched 401(k) program. Hotel discounts worldwide are available as well as the

chance to work with a great team of people. Most importantly, we'll give you the

room to be yourself.

So what's your passion? Please click ""Apply"" and tell us how you could bring

your individual skills to IHG.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG

Hotels & Resorts provides equal employment opportunities to applicants and

employees without regard to an individual's, race, color, ethnicity, national

origin, religion, sex, veteran status or any other characteristic protected by

law. This employer follows the Los Angeles Fair Chance Ordinance and California

Fair Chance Act. All qualified applicants, including those with arrest or

conviction records, will be considered.