Patient Care Coordinator (Outpatient), Full Time, Day, Paradise

Located in beautiful Northern California, Adventist Health Clear Lake has been a

leading healthcare provider in Lake County since 1968. We are comprised of a

25-bed critical access hospital and provide primary and specialty care services

at clinics throughout the area to best serve our community. Lake County is home

to Clear Lake, California's largest natural freshwater lake, surrounded by

charming small towns, beautiful mountains, vineyards and orchards. This area is

perfect for outdoor enthusiasts, with some of the best bass fishing, rural

trails for hiking and biking, all the while being only two hours from the San

Francisco Bay Area, Sacramento Valley or Pacific Coast.

Job Summary

Coordinates a variety of admitting and clerical duties to facilitate the

efficient processing and scheduling of patients for the department. Provides

communication with patients and visitors that promotes a high level of overall

satisfaction and quality of care. Performs duties in an outpatient location.

Job Requirements

Education and Work Experience

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare or computer science or

equivalent combination of education/related experience: Preferred

Essential Functions

• Greets, receives and escorts patients/visitors, and notifies necessary

personnel of their arrival. Answers multiple phone lines and intercom, and

communicates appropriately. Gives appropriate attention to

complaints/requests as needed. Receives, interprets, verifies and processes

physicians' orders. Admits/discharges daily patients and creates charts.

Provides clerical support for departmental meetings, projects and activities

as needed.

• Completes and forwards all required information, charts, records, documents

as requested. Requests previous patient records from medical records as

needed. Maintains department records, reports, statistics. Orders and

maintains an adequate inventory of all office supplies and equipment.

Identifies current status of patient's insurance, as well as range of

benefits. Identifies and collects co-payments and limits of services for all

patients.

• Provides appropriate forms to billing and other departments. Assists with

maintenance of hospital forms. Performs various confidential clerical duties

including, but not limited to data entry, obtaining patient's signature for

needed documents and/or consents forms, filing and answering phones. Helps

schedule patient appointments. Obtains all necessary billing, insurance and

other demographic information.

• Informs patients of any preparations needed for examination, and reminds them

of their preparations at time of appointment confirmation. Obtains all

necessary billing, insurance and other demographic information. Assists in

scheduling appointments and making reservations for departmental needs such

as classes, programs and in-services.

• Keeps waiting rooms neat, clean and organized. Communicates with those

waiting. Monitors panels for alarms and reports to appropriate department.

Provides coverage and/or assistance when necessary to maintain quality

standards of the department. Compiles information for reports, manuals,

handouts and meetings as needed. Provides clerical support for department

meetings and departmental activities. Assists with research and provides

administrative support to special projects.

• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and

patients. Therefore, we require that all associates receive all required

vaccinations as a condition of employment and annually thereafter, where

applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit

https://adventisthealth.org/careers/everify/ for more information about

E-Verify. By choosing to apply, you acknowledge that you have accessed and read

the E-Verify Participation and Right to Work notices and understand the contents

therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving

more than 100 communities on the West Coast and Hawaii with over 440 sites of

care, including 27 acute care facilities. Founded on Adventist heritage and

values, Adventist Health provides care in hospitals, clinics, home care, and

hospice agencies in both rural and urban communities. Our compassionate and

talented team of more than 38,000 includes employees, physicians, Medical Staff,

and volunteers driven in pursuit of one mission: living God's love by inspiring

health, wholeness and hope.