Level 3 MSP Senior IT Engineer

At TeamLogic IT of San Ramon, we're not just looking for someone to fill a seat, we're looking for a technical leader who is passionate about IT, invested in continuous growth, and excited to make a meaningful difference for our clients every single day. As our Level 3 Senior IT Engineer, you'll be the highest technical escalation point on our service delivery team, working across a diverse portfolio of small and mid-sized business clients throughout the East Bay and Tri-Valley.

This is a role where no two days look the same. One day you might be architecting a cloud migration for a growing professional services firm; the next, you're mentoring a junior engineer through a complex network issue or presenting a technology roadmap to a client's executive team. If you're ready for that kind of challenge, and the recognition and compensation that comes with it, this is the right place for you

What You'll Do

In this role, you'll have the opportunity to

• Be the go-to expert to own and resolve the most complex technical escalations that Level 1 and Level 2 engineers bring to you.
• Lead impactful projects by designing and delivering server migrations, cloud deployments (Microsoft 365, Azure, AWS), and network infrastructure upgrades.
• Protect your clients by implementing and managing cybersecurity solutions including EDR/MDR, SIEM, MFA, email security, and vulnerability management.
• Work with modern tools by administering Hyper-V, Windows Server, Active Directory, and M365 environments across a variety of client sites.
• Secure the network by managing and configuring firewalls, switches, routers, and VPN solutions (Cisco, SonicWALL, Fortinet, Meraki).
• Be a trusted advisor by conducting technology assessments and delivering written recommendations and strategic IT roadmaps to clients.
• Build business continuity by architecting and maintaining backup and disaster recovery solutions, both on-premise and in the cloud.
• Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers, helping them develop their skills and confidence.
• Stay organized by documenting your work thoroughly in our PSA/RMM platforms.

What You Bring

To be successful in this role, you'll ideally bring the following experience and skills with you:

• 5+ years of progressive IT experience, including at least 2-3 years as a Level 3 / Senior Engineer at an MSP.
• Expert-level knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP.
• Strong hands-on experience with virtualization: Microsoft Hyper-V and Azure Cloud.
• Solid proficiency with Microsoft 365 administration: Exchange Online, Teams, SharePoint, Azure AD/Entra ID, and Intune.
• Advanced networking skills: TCP/IP, VLANs, routing, switching, VPNs, and enterprise firewall management.
• Comfort working with enterprise networking equipment such as Cisco, Fortinet, SonicWALL, or Meraki.
• A solid grasp of cybersecurity fundamentals, NIST frameworks, and experience with security tools (EDR, MFA, SIEM).
• Hands-on experience with RMM, PSA, and site documentation platforms.
• Proven ability to manage IT projects from kickoff to completion; on time and within scope.
• Strong communication skills: you can explain a complex technical issue clearly to a non-technical client.
• A valid driver's license and reliable transportation; some client site visits will be required.

Additional (Preferred) Requirements

You'll stand out from the crowd if you also bring any of the following

• Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect, or M365 Enterprise Administrator.
• CompTIA Security+, Network+, or CASP+ certification.
• Familiarity with compliance frameworks such as HIPAA, CMMC, SOC 2, or PCI-DSS.
• Scripting and automation skills in PowerShell, Python, or Bash.
• Knowledge of the ITIL service management framework.
• Apple macOS administration experience in a business setting.
• A track record of building strong, long-term relationships with SMB clients.

Where You'll Work

You'll be based out of our San Ramon, CA office, with regular visits to client sites throughout the East Bay and Tri-Valley. Occasional but rare after-hours or weekend availability may be needed for critical incidents or planned maintenance windows; but we make sure you're supported if this needs to happen.

About TeamLogic IT of San Ramon

TeamLogic IT is one of the most recognized and trusted names in managed IT services for small and mid-sized businesses. Our San Ramon location has been operating for over 15 years and serves a growing portfolio of clients across the East Bay, Tri-Valley, and greater Bay Area; delivering proactive managed IT, cybersecurity, cloud, and strategic technology consulting including helping our client navigate the AI landscape.

We're a team of professionals who genuinely love what we do, take care of each other, and take pride in the results we deliver for our clients. Join us, and you'll find a place where your expertise is valued, your growth is encouraged, and your work genuinely matters.