Patient Care Coordinator

Patient Appointment Coordinator

Location: Glendale, CA91202

Pay: $18.42 – $20.00 per hour

Health Bridge – Appointment Coordinator

Position Summary

The Appointment Coordinator plays a key role in managing patient appointments, ensuring accurate records in our EMR system. This role involves overseeing clinic schedules to identify patients eligible for a Preventative Dental Evaluation, scheduling appointments, providing end-of-day metrics, and communicating results to patients as needed.

Strong communication skills and attention to detail are essential, as the coordinator will work closely with in-office assistants and other team members in real time.

Responsibilities

Appointment Scheduling and Management

Schedule and confirm patient appointments in the clinic’s EMR

Review daily clinic schedules to identify patients eligible for Preventative Dental Evaluations according to Health Bridge guidelines

Coordinate with in-office assistants and medical teams to ensure smooth patient check-ins and timely appointment adjustments

Data Reporting and Metrics

Record and monitor daily appointment metrics across multiple schedules

Generate and report key daily metrics to support clinic tracking and planning

Provide end-of-day summaries and activity logs to management

Communication and Coordination

Serve as the primary point of contact for patient check-ins, cancellations, and reschedules

Liaise with in-office teams to address last-minute appointment needs and real-time changes

Communicate with clinical and dental teams regarding Preventative Dental Evaluation appointments and coordination needs

Provide patients with their results via phone call, including translation as needed

Administrative Support

Support doctor and assistant credentialing processes

Ensure all patient demographics and appointment details are accurately documented in the EMR

Maintain thorough records of patient interactions, appointment changes, and other relevant data

Assist with other administrative tasks to ensure efficient clinic operations

What We're Looking For

Minimum Requirements

Education: High school diploma or equivalent

Communication: Excellent verbal and written communication skills for interacting with patients, team members, and providers

Organization: Strong attention to detail, time management, and the ability to manage multiple schedules and priorities

Problem-Solving: Proactive in identifying scheduling issues and providing real-time solutions in a fast-paced environment

Technology: Microsoft Office Suites, Google Suites, etc.

Spanish: Fluency in Spanish is required

Bonus Points For

Technology: Familiarity with using EMR/ EHR software (Epic, Dentrix, Athena, etc.)