Sr Mgr Revenue Operations

About the Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

The Sr. Manager, Revenue Operations

• Sales Partnership serves as the strategic Revenue Operations partner to assigned Sales leadership, owning analytical insight generation, operating rhythm, and execution rigor across an assigned segment of the organization. This role ensures the revenue operating system functions effectively by translating strategy into measurable execution, proactively identifying risk, and reinforcing disciplined, data-driven decision-making across the field.

Responsibilities

• Serves as the analytical and operational thought partner to assigned Sales leadership, participating in forecast reviews, business reviews, and quarterly planning cycles. Translates executive Revenue Operations priorities into clear, actionable guidance for Sales leaders and ensures alignment on shared definitions, trusted data, and standardized inspection frameworks.
• Owns pipeline health analysis for assigned segments, including coverage ratios, stage velocity, aging, slippage, and conversion patterns. Enforces standardized pipelines definitions and qualification criteria maintains early-warning indicators to surface risk ahead of forecast misses, and partners with Sales leadership to shift from reactive forecast adjustments to proactive pipeline management.
• Delivers decision-oriented analysis on pipeline quality, new account acquisition efficiency, average order value trends, win rates, and sales cycle lengths. Creates and maintains dashboards and reports that are actionable, consistent, and aligned to core Revenue Operations system metrics.
• Analyzes new account acquisition performance by segment, channel, and go-to-market motion. Partners with Sales and Marketing Operations to improve ICP fit, routing efficiency, and conversion effectiveness, and provides Sales leaders with visibility into how field execution impacts long-term unit economics.
• Monitors compensation outcomes across assigned sales regions and segments, analyzing whether applicable plan structures are driving intended sales behaviors and identifying potential performance gaps or anomalies. Surfaces findings and escalates observations to Revenue Operations and Finance stakeholders for review and action.
• Reinforces standardized operating cadences and inspection rhythms across assigned segments. Proactively identifies sources of friction across processes, tools, and data, and recommends simplifications that increase execution velocity.
• Contributes to capacity modeling, scenario planning, and cross-functional go-to-market alignment initiatives. Partners with Revenue Operations leadership to support broader program development and operational improvement efforts.

Who We’re Looking For

• Bachelor’s degree (or international equivalent), required.
• 8+ years of related experience, required.
• Experience in Revenue Operations, Sales Operations, or GTM Analytics, required.
• Experience directly supporting Sales leadership at the Director level or above, required.
• 10+ years of related experience, preferred.
• Experience working as a Sales leader and/or selling to SMBs, preferred.
• Exceptional analytical ability, including advanced proficiency in data analysis, financial modeling, and quantitative problem-solving, with the capacity to synthesize complex, multi-source data into clear, decisive conclusions for executive audiences.
• Demonstrated success improving revenue predictability or go-to-market execution within a SaaS or recurring-revenue business model.
• Strong expertise in forecasting methodologies and sales capacity planning frameworks, with working knowledge of pipeline management principles.
• Sophisticated communicator with the ability to navigate complex cross-functional relationships and influence senior stakeholders, including Sales leadership, through data and insight rather than formal authority, while preserving trust and productive working relationships.
• Leadership skills with the ability to mentor others, establish team priorities, and foster collaboration.
• Systems-oriented thinker with a high degree of intellectual curiosity and the ability to identify performance patterns across complex, interconnected functions.
• Ability to travel less than 5% of the time.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance, so we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

Who We Are

At Thryv [https://corporate.thryv.com/careers/], we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win, and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and our team members are located across the country, and internationally.  We operate as a work from anywhere company and believe this allows us to be more productive.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees.

At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen, and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values.

Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization.

We strive to ensure our work environment reflects diversity, fairness, and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Pay Transparency

The base salary for this position is $150,000 to $180,000 per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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