Software Engineer

We are seeking a motivated ServiceNow Junior Developer to join our team and grow their skills in developing and maintaining ServiceNow applications. This position will support a high-profile federal government contract so candidate must be willing to undergo the federal clearance process. The ideal candidate will have foundational knowledge of ServiceNow platform capabilities, a strong desire to learn, and the ability to work on ITSM, ITOM, CMDB, and emerging AI technologies including NowAssist under the guidance of senior team members.

Key Responsibilities

Application Development & Configuration

Assist in developing and configuring ServiceNow applications across ITSM, ITOM, and CMDB modules Create and modify forms, lists, views, and basic UI components Develop simple workflows, business rules, UI policies, and client scripts Support integration development with third-party systems Learn and assist with NowAssist configuration and AI-powered features Participate in Service Portal customization and widget development

Technical Support & Maintenance

Troubleshoot and resolve basic technical issues in ServiceNow applications Perform routine platform maintenance tasks and configurations Create and maintain update sets for code deployments Conduct basic testing and quality assurance activities Document technical solutions and configurations Assist with platform upgrades and testing

ITSM, ITOM & CMDB Support

Configure and customize ITSM processes (Incident, Problem, Change, Service Catalog) Support ITOM implementations including Discovery and Service Mapping Assist with CMDB data modeling and CI relationship configurations Help maintain data quality and integrity in the CMDB Support implementation of NowAssist features in ITSM workflows

Learning & Development

Participate in training programs and ServiceNow certification courses Shadow senior developers and learn best practices Stay current with ServiceNow releases and new features Contribute to team knowledge sharing and documentation Learn about AI/ML capabilities and Virtual Agent development Attend team code reviews and technical discussions

Collaboration

Work closely with senior developers, architects, and business analysts Participate in Agile ceremonies (stand-ups, sprint planning, retrospectives) Communicate progress and blockers effectively to team members Support end-users with basic technical questions Contribute to continuous improvement initiatives

Required skills/Level of Experience

6+ months of hands-on ServiceNow experience (professional, academic, or personal development instance) Basic understanding of ITSM processes and concepts Exposure to ITOM and CMDB fundamentals Awareness of AI technologies and interest in learning NowAssist capabilities Familiarity with ServiceNow Studio and development environment Basic understanding of version control concepts Knowledge of software development lifecycle (SDLC) Ability to read and understand technical documentation Basic debugging and troubleshooting skills ServiceNow Certified System Administrator (CSA)

• Required or ability to obtain within 6 months Basic proficiency in JavaScript Hands-on experience with ServiceNow scripting concepts (Business Rules, Client Scripts, UI Policies) Hands-on experience with HTML, CSS, basic AngularJS Basic knowledge of REST/SOAP web services Understanding of relational databases and SQL basics Interest in learning Virtual Agent and AI-powered automation Basic understanding of ITIL framework Security Clearance: Ability to obtain and maintain a government security clearance (Public Trust).

Nice to have skills

Experience supporting Federal clients.

Experience supporting GSA.

ServiceNow Fundamentals or AI & ML Micro-Certification

ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) in ITSM Completed NowAssist or AI/ML training modules Experience with Agile/Scrum methodologies Exposure to Flow Designer or Workflow Editor Basic knowledge of Integration Hub ITIL v4 Foundation certification or willingness to obtain

Soft Skills

Strong desire to learn and grow technical skills Good problem-solving and analytical abilities Effective written and verbal communication skills Ability to work collaboratively in a team environment Detail-oriented with commitment to quality Self-motivated and proactive in seeking knowledge Ability to accept constructive feedback and apply learnings Time management skills and ability to meet deadlines Adaptability to changing priorities and technologies

What We Offer

OmniSolve offers a comprehensive total rewards package that includes competitive compensation and flexible benefits that reflect our commitment to creating a diverse and supportive workplace.

Benefits include

Medical, Rx & Dental Insurance

Personal and Family Sick Time & Company Paid Holidays

Maternity, Paternity, Bereavement Leave & Family and Medical Leave

Military Leave

401(k) Retirement Plan

Basic Life & Supplemental Life

Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Tuition Reimbursement, Personal Development & Learning Opportunities

Skills Development & Certifications

Employee Referral Program

Mentor - Protege Program

Corporate Sponsored Events & Community Outreach

About OmniSolve Inc

Founded in 2001, OmniSolve is a leading IT and business process services firm committed to helping clients grow and succeed. We have the broad resources, expertise, stability and dedicated professionals needed to achieve results for our clients. This is a great opportunity to join a winning team. OmniSolve offers a competitive compensation package with opportunities for growth and professional development.

OmniSolve is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Come grow with us. Learn more at www.omnisolve.com.

This is a remote position.