SDR - SALES DEVELOPMENT REPRESENTATIVE

Sales Development Representative (SDR)

Marketing | Full-Time | Salaried | Remote

Why Join Us?

Americase is a fast-growing, multi-brand organization built around technical, highly regulated industries — from lithium-ion fire containment to dangerous goods compliance and independent testing services. This role is the start of a career, not just a job. The Sales Development Representative (SDR) role is intentionally designed to expand in scope and responsibility as you grow, with a clear path toward more senior sales and qualification positions.

You will work closely with a tight-knit team of specialists and business development managers who are invested in your development, learning a business that touches real safety and compliance standards used across multiple industries. If you want a role where your responsibilities grow as quickly as you do, this is it.

About the Role

The Sales Development Representative (SDR) is the first point of contact for inbound inquiries at Americase. The SDR fields incoming calls and messages, works the customer database, qualifies sales leads against defined criteria, and routes each qualified opportunity to the correct salesperson or specialist.

The role sits at the top of the sales funnel, ahead of the business development representatives and account executives who conduct in-depth qualification and close deals, and success is measured on speed, accuracy of routing, and the quality of the prospect pipeline handed off.

Several affiliated brands sit under one parent organization, and inbound contacts flow into the parent brand before being routed down to the correct entity and customer database. The SDR is the personalized point of contact who makes that routing work — quickly identifying which brand and which product or service line an inquiry belongs to, connecting the lead to the right specialist, and entering the contact information into the customer database for proper distribution.

This role begins with inbound inquiry handling and, over time, extends first-line qualification into additional affiliated service lines that do not yet have a dedicated intake function. This is a fully remote, full-time position with meaningful room to grow as you ramp and the portfolio expands.

What You Will Do

• Inbound Handling & Routing: Serve as the first point of contact for inbound calls and messages, responding promptly and professionally; direct each inquiry to the appropriate team member or resource. Navigate a multi-brand phone system where calls enter the parent brand and route down into the correct entity and customer database, rapidly identifying which brand and product or service silo an inquiry belongs to and handing off to the correct salesperson or business development manager. Learn to capture just enough information to route accurately without conducting the full qualification, which is the closing team's job, and monitor website form-fill submissions and the intake email inbox as additional inbound channels.
• Lead Qualification: Qualify inbound leads against agreed criteria to determine the correct fit before advancing them. Ask structured questions and use scripts, adjusting them over time based on what does and does not convert, and apply an “if this, then that” routing framework built from the company's training documentation and its recurring inbound-call scenarios. Grow into first-line qualification for additional affiliated service lines that currently have no qualification step, setting the process up correctly from the start, and know when a technical question exceeds first-line scope so it can be escalated to the relevant specialist or expert rather than guessed at.
• Customer Database & CRM Management: Maintain accurate, up-to-date records of every contact, inquiry, and disposition in the system of record. Track qualification metrics — volume, qualification rate, and disqualification reasons — to support reporting, and keep the customer databases current and correctly attributed by brand, entering and updating records on the fly during and after calls. Bring disciplined data hygiene to a growing, multi-entity CRM environment.
• Systems & Self-Service Support: Support the tools and channels that capture and route inbound demand. Help cover and improve the website chatbot across the multi-brand site, including programming FAQs so secondary brands no longer dead-end without a live operator, and contribute to refining call scripts, routing logic, and phone-system configuration as the portfolio and its routing playbook mature.
• Learning & Growth: Ramp up performance expectations through structured training and hands-on experience, developing enough product and process literacy to qualify customers and route them confidently. Onboarding combines existing training documentation with learning-by-doing, across a set of recurring call scenarios, supported by a close-knit team of specialists and business development managers who answer questions in real time. Because the enterprise is growing quickly, the role is designed to keep expanding in responsibility: mastering intake first, then adding qualification for additional affiliated lines, chatbot/FAQ programming, and CRM configuration over time.

What You Bring

Experience: 1–2 years of professional experience in a phone-based, customer-facing, sales, lead-qualification, or recruitment role, with a track record of high-volume calling, structured qualification, and disciplined follow-up. Comfort making and taking a high volume of inbound calls each day is expected; structured training is provided across a set of recurring call scenarios.

Hands-on experience keeping structured data current — spreadsheets, databases, or a CRM is important given the daily data-hygiene demands of the role. This is a training role, intended to develop the person and prepare them for promotion into more senior sales and qualification responsibilities.

Education: Associate's or Bachelor's degree in Sales, Analytics, Sciences, Statistics or equivalent technical training, experience, or certification in related fields.

Core Competencies

• Strong verbal communication and the ability to quickly build rapport with inbound contacts
• Organized and disciplined with data entry, record-keeping, and follow-up
• Coachable and comfortable receiving continuous feedback while learning new systems and scripts
• Ability to absorb technical, regulated subject matter and explain it clearly to non-experts
• Comfort maintaining structured data sets and keeping records accurate under a high daily call load
• Able to work fully remotely and self-manage

Preferred Qualifications

• Experience with a CRM platform (e.g., Salesforce or similar)
• Interest in growing into cross-brand qualification and light systems/administration work
• Analytical, regulatory, public health, life-sciences, or similarly technical academic background, with comfort in statistics and pattern recognition

Work Environment

This is a fully remote, salaried position supporting a high daily volume of inbound calls and messages across multiple affiliated brands. The role requires sustained phone-based engagement, disciplined multitasking across a phone system, CRM, and email inbox, and the ability to self-manage in a remote setting without daily in-person supervision.

As Americase continues to grow, the scope of this role is expected to expand accordingly, offering an evolving mix of qualification, systems, and light administrative responsibilities.

This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the role. Americase reserves the right to modify, add, or remove duties as business needs require.

Compensation & Benefits

The base salary range for this role is $58,000–$60,000 USD annually, benchmarked to the Waxahachie / Dallas–Fort Worth, Texas market where Americase is headquartered. This position may also be eligible for a variable, profit-sharing incentive of approximately $12,000–$18,000 USD annually, paid quarterly and/or on an annual basis, and contingent on hire date and the company's financial performance.

This incentive is not guaranteed, is not part of base salary, and may vary from year to year.

This is a fully remote position that may be performed from any U.S. state. Consistent with applicable state pay transparency and salary disclosure laws — including, but not limited to, California, Colorado, Washington, New York, Illinois, Minnesota, Nevada, Connecticut, Rhode Island, Maryland, Hawaii, New Jersey, and Washington, D.C.

— the range above reflects a good-faith estimate of the compensation Americase reasonably expects to pay for this role at the time of this posting. Actual compensation offered will depend on the successful candidate's qualifications, experience, and location, and will comply with any additional disclosure or notice requirements of the applicant's state of residence.

Benefits: Americase offers a competitive salary and a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) with employer monthly contributions
• Flexible Spending Account (FSA)
• Employer-paid Basic Life and Accidental Death & Dismemberment (AD&D) insurance
• Voluntary short-term and long-term disability coverage
• Voluntary supplemental benefits (e.g., AFLAC and Globe Life) Pre-Employment Requirements: Employment with Americase is contingent upon successful completion of a background check and any other pre-employment screening required for the role.

Equal Employment Opportunity

Americase is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodations: Americase provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Applicants requiring accommodation during the application or interview process should contact Human Resources.

E-Verify: Americase participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, visit www.e-verify.gov [https://www.e-verify.gov].