Case Review Analyst

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes.

Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Case Review Analyst ready to take us to the next level! If you have prior case management experience, strong Microsoft office experience, and are looking for your next career move, apply now.

Job Description

We are looking for a Case Review Analyst to review cases completed by case workers, determining benefit eligibility, document errors, and provide detailed feedback regarding cases. This position is a full-time, long-term opportunity that is onsite in Newark, DE.

What You’ll Do

Strong working knowledge of Federal laws, rules, regulations, standards, and State Policy related to how the public assistance programs are administered by the Division of Social Services

Investigate and document constituent complaints

Identify fraud or abuse in the public assistance programs, and know how to report it appropriately

Review cases completed by case workers determining benefit eligibility

Document errors and provide detailed feedback regarding cases

Provide details regarding training opportunities based on error trends to management

Maintain confidentiality in all situations

Communicate with clients regarding their case as necessary

Provide answers to questions from Case Workers regarding cases at hand

Any further duties assigned by management

What You’ll Need

Required

Minimum of one year case management or processing programs of assistance for State government experience

Minimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience

Microsoft Office Suite

Data Entry experience

Attention to Detail

Outstanding organizational skills

Good analytical skills

Strong written and verbal communication skills

Well organized with the ability to manage multiple priorities

Solid interpersonal skills, ability to work on a team

Ability to drive work to completion and escalate when necessary

Team oriented individuals that want to make a difference in the community

Transportation to/from office, dependable and on time

Be available to work a minimum of one Saturday a month if necessary

Preferred

Strong written and verbal bilingual communication skills

OnBase experience

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-KW1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$20 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.