3.1 Guarantee Terms
iRocket Careers guarantees:

• Delivery of 10 qualified candidates within 15 business days, provided that the Client promptly participates in the interview process and adheres to the agreed-upon timelines.
• An additional 10 candidates within 5 business days upon request, provided that the Client completes interviews with the initial 10 candidates within 21 days. The Client must request additional candidates within 5 business days after this period. Failure to do so will void the refund guarantee. iRocket Careers will send an email reminder at the end of the 21-day period
• 100% money-back guarantee if no hire is made from presented candidates, provided that the Client has adhered to all eligibility requirements, including timely interviews, feedback submission, and documentation compliance
• Refund processing within 5 business days of a valid claim

3.2 Guarantee Eligibility Requirements
To qualify for the guarantee, Clients must:

• Interview at least 10 candidates from the initial presentation unless a candidate declines the interview request, in which case the Client must provide proof of the candidate’s rejection
• Provide feedback within one business week of the candidate’s presentation. Feedback must include one of the following: confirmation to proceed with an interview, a brief reason for rejection (e.g., not a skills match, cultural fit concern, salary expectations too high), notification that the candidate was unresponsive, or confirmation that an offer was extended and its outcome
• Submit all required documentation within 10 business days of payment. Failure to provide the required documentation within this timeframe will result in forfeiture of the refund guarantee
• Follow agreed-upon communication protocols, including responding to inquiries within a reasonable timeframe, providing timely updates on hiring decisions, and maintaining clear and professional correspondence with iRocket Careers
• Maintain consistent hiring criteria throughout the recruitment process, ensuring that evaluation standards remain unchanged unless mutually agreed upon in writing

3.3 Required Documentation
Clients must provide:

a) Job Information:

• Comprehensive job description
• Role responsibilities
• Required and preferred qualifications
• Reporting structure
• Team composition
• Work location/remote policy
• Compensation range and benefits

b) Hiring Process:

• Decision-makers involved
• Interview stages
• Technical assessment requirements
• Timeline expectations
• Deal-breaker criteria

c) Company Information:

• Current employee list and team structure
• Growth plans relevant to the role
• Company culture documentation
• Onboarding timeline

3.4 Guarantee Exclusions
The guarantee becomes void if:

• Job requirements significantly change during the search
• Salary range increases or decreases by more than 10%
• The position is canceled or frozen
• An internal candidate is hired
• Required documentation is incomplete or inaccurate
• Feedback is delayed beyond one business week
• The Client hires a presented Candidate within 6 months of service termination
• The Client fails to interview a minimum of 10 candidates unless the Client can prove that no more than 10 candidates accepted the interview request
• The Client violates any terms of service

3.5 Refund Process & Timeline

• After the final Candidate is sent, the Client must complete all interviews within 21 days
• The Client must notify iRocket Careers of any Candidates who rejected or ignored interview requests
• Once the final Candidate has been interviewed, the Client has 10 business days to submit a refund request in writing
• Alternatively, the Client may extend the contract and request additional Candidates instead of requesting a refund within the grace period if both parties agree. In such cases, the contract will begin a new cycle, and all terms of service will continue to apply